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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: E-Com & CS Director(외국계 유명 명품회사) :: | |
| Company Introduction | 이태리 유명 명품 회사 |
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| Job Description | 1) Digital Business (eCommerce) • Lead the e-commerce business for the Korean market, leveraging the omnichannel platform capabilities • Build strong synergies with Retail, by defining and implementing strategies and processes to improve the customer experience in online • Act as an omnichannel Ambassador for the local market team • Liaise with local and global marketing teams to propose and organize programs to maximize traffic, conversion and sales • Analyze customer behavior and pattern to identify different action plans, together with the global teams • Monitor and report local E-commerce activities (trends, retailer activities, etc.) • In collaboration with the WW E-commerce team, manage stock situation and ensure replenishment cycles of merchandising and packaging; • Provide content that is inspirational, enriching, insightful, and entertaining that connects the customer with the brand. • Set team expectations for the creation of digital content and marketing plans from strategy to execution • Monitor customer feedback and interaction with the brand; provide proposals and recommendations for improvements in order to provide the E-commerce experience. 2) Client Services • Drive results and productivity of the Client Service team, ensuring coordination of front and back office activity and alignment with Ecommerce and Retail operations • Optimize existing client profitability and customer loyalty through cross functional business planning • Generate and review periodic reports on Client Service KPIs, customer buying behavior and order to cash cycle ensuring timely maintenance, accuracy, completeness and integrity of all information |
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| Job Requirement | • Entrepreneurial spirit, focus on commercial result • Strong Project Management skills • Strong leadership experience in a client centric role within customer facing environments • At least 10 years or above experience in e-commerce • Deep knowledge of the performance marketing tools for the local market • Demonstrated people management skills with the ability to lead and motivate large teams within a very demanding environment. • Strong business acumen and in-depth knowledge of the desires needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web and email) contact environment. • Deep knowledge of Omni-channel solutions in a Retail environment, combined with the ability to handle complex business situations and communicate effectively with all levels of the organization. • A professional attitude to create competitive advantage through an integrated and engaging Omni-channel environment with exclusive clientele. • Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations. • Creative, enthusiastic with a drive to succeed. • Methodical, efficient and able to multi-task with solid organizational and time- management skills. • Pro-active and able to show initiative and deliver innovative ideas which constantly improve customer experience. • Team player and able to build good professional cross-functional relationships with peers and team management in global, multicultural and fast-paced environment. • Knowledgeable of e-commerce trends, competitive landscape and digital customer experience • Commitment, passion and drive, hands on • Excellent English communication and exceptional interpersonal skills; effective and persuasive |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [임원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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