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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Customer Service Responsible(3년이상~) :: | |
| Company Introduction | 외국계 유명 SPA 기업 |
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| Job Description | - Management, supervision and organization of the call centre together with call centre leads - Regular meetings with call centre leads and follow up on meeting results Business visits to the Call Centre - Recruit, mentor and develop customer service agents Review of productivities, ratios, performance - Supervision of different teams within the call centre structure Maintain the workflow according to priorities - Daily Review and follow up on call centre service reports (SLAs of all channels, completion of tasks, etc - Reporting of monthly and yearly results - Control resources and utilize assets to achieve qualitative and quantitative targets Billing - Adhere to and manage the approved budget - Monthly and yearly forecasts Organization of special events like sales and special promotions - Relations and negotiation with suppliers Revision and renewal of contracts - Develop service procedures, policies and standards - Providing support and monitoring the call center within all channels - Communicate with HQ to solve sensitive or urgent issue - Report current market status and call centre issue internally include HQ |
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| Job Requirement | - +3 yrs related work experiences in Retail/Fashion/Service field - Dynamic - Team player and enjoy working with/in a team. - Knowledgeable about internet and E commerce /Social Media - Extremely organized. - Customer base oriented - Proficient use in MS Office/Excel and quick comprehension of new programs - Based in the Corporate office - Availability to travel and work full time - Fluent spoken and written English. Spanish will be valued positively |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 회사내규에 따름 | ||
| Required Document | 영문레주메 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 설성윤 / 컨설턴트 02-6281- 5081 josephseol@nterway.com |
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