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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Senior Manager, Client Engagement :: | |
| Company Introduction | 외국계 유명 명품사 |
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| Job Description | • In partnership with President of Korea Regional Head Office and Regional leaders in global sets and monitors targets for Korea region • In partnership with country/area functions (Marketing, Retail Training, Retail Operations and Finance) defines and ensures implementation of Customer Retention Plans, across stores and within the regional organization and focus on overall customer engagement • In partnership with the regional team value proposition by segmentation that would maximize the commercial impact and elevation of the customer experience • Identify opportunities and roll out CE initiatives and development plan to provide consistent and elevated service to the customers while delivering on sales targets. • Monitor team progress regularly and drive results in close collaboration with the Store Managers • Drive the right behaviors and ensure teams adhere consistently to standards and processes agreed to deliver the Burberry Experience to clients • Establish key external partnership and seek business opportunities • In partnership with Retail Training Team elevate the clienteling skillset of all retail organization |
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| Job Requirement | • More than 10 year of experience in Customer Engagement and Retention • Luxury retail or industry experience • A proven track record in setting business performance targets and driving for results • Experience in the luxury goods sector, luxury hospitality and in dealing with high net worth individuals • Strong influencing and networking skills • Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels • Exceptional Relationship Building and Customer Engagement Skills • Experience in managing, leading and coaching remote teams • Excellent at informing and managing relevant stakeholders • A “luxury” brand ambassador who is charismatic and demonstrates elegant grooming, excellent service attitude and has a strong business acumen • Detail-oriented and creative with a passion for selling • Results driven and commercially aware, Strong Analytical Skills • Ability to travel when required, Flexible, collaborative and adaptable approach to work • Exceptionally High Service expectations |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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