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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Client Care Center Manager :: | |
| Company Introduction | 외국계 유명 명품 회사 |
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| Job Description | 1. Lead the Korea Client Care Center • Manage the own dedicated Client Care Centers and "in store" Repair Network: review organization, motivate teams, manage people, enhance capabilities and competencies • Plan repairs "demand plan" in strategic horizon • Compare load plan with capacity. Establish action plans to fit "demand" with "repairs" capacity. • Attend weekly Client Care Meeting with Region office (based in Hong Kong) to exchange information & project update. 2. Ensure Client Satisfaction & overall Customer Service level • Ensure CCC offers the same exemplary customer service, including maintaining customer relationships and taking care of any customer concerns or complaints quickly and professionally for both walk-in guests and incoming calls • Improve the overall Client experience by ensuring a fast time response to the clients, and by shortening the repair lead-times • Report quality issues and client feedback to KR office & Hong Kong Region office 3. Monitor and increase Client Care Centers productivity • Measure the key performance indicators per Repair center and per country, measure the gaps vs target, and identify action plans • Lead a continuous improvement plan to increase the efficiency 4. Manage the spare parts supply chain efficiency within the region • Ensure a stock accuracy above 99% in the local warehouse and in Client care center • Maintain a lean inventory: stock availability to finish the repairs on time, and cash flow optimization 5. Monitor and optimize costs and revenue of repairs • Build a complete cost mapping of repairs. • Distinguish cost of spare parts, cost of stock, cost of operations, and logistics costs. 6. Manage the Repair Management System (RMS) • Provide the gap analysis between the system features, and local exceptions. Write detailed specifications if a customization is needed. 7. Community, Project & Development |
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| Job Requirement | - CS & AS 관련 경력 7년 이상(과장~차장) - Retail 경력자 우대 - 영어 능통자(홍콩과 직접 Communication) - people management 경력자 우대 |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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