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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Customer Service Coordinator :: | |
| Company Introduction | 외국계 수입 화장품 전문기업 |
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| Job Description | • Take responsibility for the communication of dealing with customer service • Support the team for providing excellent customer service via telephone, email and company website • Provide after sales support e.g. checking delivery status to online channel (brand.com and KAKAO Gift shop) customers • Support the team of Brand.com admin work in Hybris and the team of KAKAO admin work in KAKAO Gift management site • Website checking for maintaining its normal functioning • Assist on the daily Brand.com online order processing in Hybris in term of inventory availability and order tracking update • Assist to provide reports for the customer service performance with the guided format • Track the service level and quality with pre-defined KPI • Maintain good relationships with customers and co-worker |
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| Job Requirement | • Above Bachelor’s degree • 2 -3 years’ experience in relevant customer service/ Sales experience • Proactive, responsible, willing to learn and enthusiastic about service • Ability of Immediate response when the issue arises • Good communication skills, has a customer-oriented mind and focus on teamwork • Excellent interpersonal skills • Able to communicate in English (verbal and written) • Strong ownership and result-oriented person • Strong interpersonal and organization skills with customer-oriented attitude • Understanding the operation of ecommerce preferred |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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