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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: 정보보안 인프라팀- 콜센터 Telephone System 운영(대리~과장) :: | |
| Company Introduction | 외국계 유명 보험사 |
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| Job Description | -Managing Call Center Telephony Infra, system and applications . In-house Call Center system management (50%) - Baejae/Suncheon Call Center IP-PBX / CTI / IVR / Recording / PDS / WebFAX System administration (On-premise and Cloud systems) - Manage Cloud based Call Center infrastructures - Call Center supporting applications deployment - Call Center Telephony Infra helpdesk resource management - Maintain call center recording file backup system and utilize through STT system - Enhance call center system securities 2. Deliver Contact Center related project & manage outsourcing call centers (30%) - Conduct Call Center Telephony system project - Support Telephony connected project including end user devices - Lead outsourcing call center deployment works - Plan and manage call center expansion, moving’s and changes 3. Business user coordination (20%) - Coordinate and deliver business user requirement - Consult and introduce new application and solutions - Design and plan enhanced call center system architectures - Collaborate with Cloud providers to efficient system delivery and maintenance |
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| Job Requirement | - University graduate in Computer Science or IT related discipline - Minimum 5 years of experience in a Call Center Telephony Systems - Working experience and knowledge on public Cloud service (Azure, AWS preferred) - Project and Operating Experiences on IP-PBX, CTI, IVR, Recording, and etc system support position - Basic understanding on Network, Windows Server, Linux, MSSQL, Storage, Virtualization - Troubleshooting experiences on complex systems - Project lead experience is preferred - Good command of verbal and written English - A team player - 근무지 : 중구 - 정규직 |
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| Location | 서울|서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 경력기술서를 포함한 국문이력서 및 자소서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박수향 / 전무이사 02-6281- 5050 soohpark@nterway.com |
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