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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: 정보보안&인프라팀-클라우드텔레폰시스템전문가(대리~과장급) :: | |
| Company Introduction | 외국계 유명 보험사 |
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| Job Description | 외국계유명보험사 . Cloud Telephony system management (50%) - Cloud based telephony system management(Azure and AWS) and operation (Base systems: PBX, SBC, CTI, IVR, PDS or Predictive Dialing system, Recording system) - Cloud telephony architecture development (AI based chat/voice control) - Inhouse Call Center Infra management (Voice recoring backup system, WebFAX, Wallboard, STT/TTS and etc.) - Call Center business applications deployment and operation (Sales and Service call center application) - Call Center Telephony Infra helpdesk resource management - Enhance call center system securities - Cloud 2. Deliver Call Center related projects & manage outsourcing call centers (30%) - Conduct Call Center Telephony system project as a project lead and support - Provide smart mobile environment for end users - Lead outsourcing call center deployment works (cooperation with ASP and sponsor centers) - Plan and manage call center expansion, movings and changes 3. Business user coordination (20%) - Coordinate and deliver business user requirements (Sales, Customer service) - Consult new application and solutions - Design and plan enhanced call center system architectures - Collaborate with Cloud providers for efficient system delivery and maintenance |
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| Job Requirement | - University graduate in Computer Science or IT related discipline (or equivalent education or training is accepted) - Minimum 7 years of experience in a Call Center Telephony Systems (IP-PBX, CTI, IVR, WebFax, Recording systems and etc) - Minimum 1 year of Cloud based technology systems deployment, maintenance or operation experience - Working experience and knowledge on public Cloud service (Azure, AWS preferred) - Basic understanding on Network, Windows Server, Linux, MSSQL, Storage, Virtualization - Project leading / supporting experience - Good command(lntermediate level) of verbal and written English - Good documentation skill - A team player - 소속 : 정보보안&인프라팀 - 정규직 - 근무지 : 서울 중구 |
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| Location | 서울|서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 경력기술서를 포함한 국문이력서 및 자소서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박수향 / 전무이사 02-6281- 5050 soohpark@nterway.com |
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