|
※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
|
| :: Client Engagement Manager :: | |
| Company Introduction | 글로벌 명품 유통사 |
|---|---|
| Job Description | • Develop customer retention strategy (incl. loyal client retention, reactivation, and prospect acquisition) and ensure implementation across BTQs • Work closely with respective teams (event, marketing, training etc.) and boutiques on development, implementation, and analysis pre, during and post strategy to ensure successful local/international events, in-BTQ animation and CPs • Support and guide BTQs to maximize the impact of each events, in-BTQ animations & CPs • Monitoring each BTQ’s client performance and support to BTQ’s to achieve the target • Plan a yearly local gifting strategy and develop a gift for each occasion in close communication with BTQs and Region / HQ team • Develop partnership with travel, hotel, concierge services, luxury lifestyle partners to offer special client treatment and services for TOP clients and to drive acquisition and cultivation of VIP clients • Implementation of CRM campaigns, new CRM initiatives to enhance the level of client service and satisfaction • In charge of implementation and management of local CRM Tools and in-BTQ refreshment • Analyze Barometer -client experience measure (quantitative & qualitative) and prepare action plan for each BTQ to ensure the high client satisfaction level in close collaboration with a training team • Manage client engagement activity calendar and budget |
||
|---|---|---|---|
| Job Requirement | • Minimum 6 years of experience in a similar role (experiences in luxury retail preferred). • Experience in CRM, client developing, client engagement, client relation CRM marketing • Solid understanding of luxury/jewel business and VIP customers behavior • Fast-learner, rigorous, organized, dynamic, proactive and team player • Excellent communication skills in Korean and English. • Must possess the ability to work in a dynamic, service oriented, matrix corporate environment • Must engender a positive and proactive “can do” attitude in others (be a lateral leader) • Computer skills: proficient in Microsoft office, advanced in Excel, experience in Salesforce a plus • Language: fluent in English (verbal and written) |
||
| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서(영문) | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
||
| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
|---|
