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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Client Relation Center/eCom Operations Manager :: | |
| Company Introduction | 글로벌 명품 유통사 |
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| Job Description | • Support the day-to-day E-business operations on Group’s end-to-end Ecommerce platforms and external E-retailer platforms, covering order management systems, distribution center Ecommerce operations, Ecommerce order processing and fulfilment, return and exchange, payment and refund, etc. as well as digital platforms for Ecommerce services and E-business related initiatives, and other omni-channels business activities • Create documentations related to new ECOM procedures, end user manuals and operation guidelines. • Organize training for Maison / CRC end users’ competency upgrade following new operation needs. • Coordinate operational and functional testing for new Ecommerce activation and new features implementations • Implement effective process/workflow adjustments based on workload and analysis of statistical data • Support between Korean and English translation on internal and external documentations • Consolidate monthly, quarterly and yearly CRC & e-Com sales report • Ensure pre-defined qualitative and quantitative KPI’s are achieved and exceeded • Monitor team interactions across all channels (phone, email, chat, social media, etc.) to ensure the highest performance standards • Communicate effectively with all stakeholders; anticipates and resolves issues regarding schedules and deliverables • Monitor industry trends and competitor activities and recommend action to ensure we build and maintain a leadership position in eCommerce • Support CRC transformation initiatives including streamlined reporting, operational excellence programs and systems requirements gathering to improve customer satisfaction, business impact and efficiency. |
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| Job Requirement | • Fluent both in Korean & English • MS Office proficiency (Word/ PowerPoint / Excel / Outlook) • Prior experience with e-commerce web/phone sales, ability to help drive a customer as well as sales-oriented CRC / e-Commerce • Attention to detail • Proficiency with the Contact center, CRM and eCommerce systems & tools • Excellent planning, organizational, time management, and analytical skills • Ability to analyze information, identify problems and develop action plans PROFILE • Bachelor’s degree • Minimum 5 years of relevant experience in e-Commerce /e-Commerce Project Management/ Client Relations Centre (Experience in Salesforce and SAP a plus) • Strong understanding of online and offline customer journey • Demonstrate project management skills and delivery projects on time • Solid understanding of the Korean consumer behavior and digital landscape • Fast-learner, rigorous, organized, dynamic, proactive and team player Independent and able to treat confidential information • Experience from a group environment a plus • Strong organizational, coordination skills and attention to detail • Must possess the ability to work in a dynamic, service oriented, matrix corporate environment • Good interpersonal and communications skills |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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