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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Training and Quality Manager :: | |
| Company Introduction | 해외 럭셔리 브랜드사 |
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| Job Description | - Partner with HQ to implement training programs according to HQ guidelines & global + local CSC strategy focused on brand culture, product knowledge, and selling ceremony - Develop, implement and revise training and education initiatives including working with teams' leaders to identify areas of opportunity. - Analyze quality assurance results with the operations manager to define the effective training path for each staff member to achieve department targets - Design performance training reports that can lead to actionable improvements in operations and staff performance - Support in the development of corporate training and quality initiatives and project - Responsible for the implementation of all the courses path - Oversee orientation for new employees at all levels of the CSC - Strategize with the 'BRAND' Academy, HQ, & Training team to revise or create new training programs based on business needs - Suggest and enhance new training techniques based on business needs - Provide additional professional development opportunities and resources to the CSC team to make sure quality of service is provided to customers |
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| Job Requirement | Skills and Competencies: - Strong communication, listening, and comprehension skills - Ability to understand and communicate material and provide instruction to others - Ability to evaluate existing training programs and adapt content as needed - Ability to communicate effectively with employees at all levels of the organization - Ability to operate all equipment necessary to perform the job Requirements: - Over 10 years of Training experience, preferably in a Client Service Center or retail environment - Passionate about fashion and the luxury business; avid follower of industry news - Strong presentation, organization & communication skills - Fluent in English and native Korean - Strong computer skills with an emphasis on Powerpoint and Excel - Ability to develop interactive, creative, and comprehensive training programs in a variety of areas |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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