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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Client Services Center - Business Analyst :: | |
| Company Introduction | 해외 럭셔리 브랜드사 |
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| Job Description | - Provide detailed qualitative analysis to optimize the Client Service Center in order to help make informed decisions to improve experiences for clients and employees. - Formulate recommendations and prepare qualitative and quantitative reports and presentations for cross-functional team members and management on a consistent basis. - Analyze business processes and existing reports and client surveys to create new reports that will establish both short and long-term strategies as well as enhance the effectiveness of the department. - Create reports on labor planning and staffing optimization. Evaluate and understand staff forecasting needs and patterns to ensure appropriate coverage. - Analyze the sale performances and share with management; propose updates according to the global strategy of the company. - Work with the HQ and Data teams on global projects and analysis - Support the team with ad-hoc reports and other administrative works |
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| Job Requirement | - Minimum 5 years previous experience - Bachelor’s Degree in related field - Knowledge of relational databases (SalesForce) - Practice of analytical tools and languages (PowerBI, DKlick, SAS, SQL) - Proficient in Microsoft Office – advanced excel skills - Previous experience in Call Center setting preferred - Outstanding communication skills, both written and verbal - Clear demonstration of a customer first mind-set - Fluent in English and native Korean |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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