|
※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
|
| :: CRM Manager(외국계 유명 쥬얼리 회사) :: | |
| Company Introduction | 글로벌 유명 watch & Jewlry 회사 |
|---|---|
| Job Description | 1. CRM STRATEGY - Define local CRM strategy and actions aligned with annual business plan - Develop key strategies on client acquisition, retention and re-activation Key responsibility 2: CLIENT EXPERIENCE & TREATMENT - Design & optimize client journey and client experience across all touchpoints - Develop client follow up programs, in-boutique experiential activations, ACE clienteling program - Define gifting strategy and client treatment plan based on client segmentation - Adapt client activation campaigns from regional team & HQ CRM team - Collaboration with Communication team for CRM budget follow up Key responsibility 3: CLIENT DATA MANAGEMENT - Monitor data capture & CRM KPIs and develop improvement plans - Perform client segmentation & create various client lists - Conduct CRM data analysis with insights sharing - Support all data enhancement projects (e.g. CDB, Salesforce, SAP) Key responsibility 4: CLIENT MARKETING - Develop client communication plan & drive-to-store activities on social media platform - Develop in-store promotion calendar & activities aligning with marketing calendar - Analyze activity results to support further action - Promote the use of The View clienteling app and develop contact plan - Monitor regularly by boutique regarding client contact and follow up actions Key responsibility 5: STRATEGIC PARTNERSHIP - Explore new strategic partners - Collaborate with partners to acquire new VIPs to expand HJ client pool - Develop events & joint promotion campaigns with partners to recruit new clients |
||
|---|---|---|---|
| Job Requirement | - Over 10 years of professional experience related to Client Relations (Luxury Jewelry and Watch, Fashion will be plus) - English fluent - Excellent communication, analytical and organizational skills - Pro-active approach to tasks and ability to manage several projects simultaneously and timely - Result-oriented - Team player |
||
| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력 기술서(영문) | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
||
| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
|---|
