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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Care Service & Quality Manager :: | |
| Company Introduction | 해외 럭셔리 브랜드사 |
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| Job Description | Ensure that the Retail organization is well trained at the required level on Quality topics in terms of product handling, product storage and product quality issue handling ⚫ Ensure that quality guidelines are respected and followed ⚫ Lead in market execution of global quality initiatives ⚫ Develop and maintain regular reporting with measurable KPIs to ensure good follow up of the department ⚫ Collaborate closely with Client Services Center to solve any customer relevant inquiries and service requests ⚫ Collaborate regularly across departments and countries on retail quality improvement ⚫ Identify, analyze and report quality issues and provide recommendations to improve ⚫ Manage repair process, involving managing cross functional communication, system , 3rd parties, and repair parts and supplies ⚫ Provide positive leadership through effective communications to coach, train and motivate technicians ⚫ Foster a sense of teamwork throughout the organization ⚫ Team management to solve problems by consolidated approaches ⚫ Ensures continuous improvement and business sustainability mindset ⚫ Perform other duties as assigned or required ⚫ Regular travel to visit boutiques and warehouse |
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| Job Requirement | Minimum of 10 years previous experience in luxury customer service and care center experience ⚫ Previous Experience in a client call center mandatory ⚫ Strong sense of initiative and solutions oriented with clear demonstration of a customer first mind-set ⚫ Outstanding communication skills, both written and verbal ⚫ Clientelling experience ⚫ Strong analytical and technical skills with excellent attention to detail |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서(영문) | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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