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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Client Services Center Eco Coordinator :: | |
| Company Introduction | 해외 럭셔리 브랜드사 |
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| Job Description | • Oversee all e-commerce cases managed by the advisors ensuring a seamless experience. • Provide advisors with guidance on client cases (returns & exchanges, payment issues, etc) • Directly handle complaints when necessary, acting as Level 2 escalation position • Responsible for of high value reimbursements and provide resolution regarding specific compensation for clients on a case by case basis. • Participate in the daily/weekly morning briefings of the team and share specific information about e-commerce. • Work with the digital team SOP updates and the Training Manager on the creation and updates to SOP user guides. • Work closely with the eCommerce team member to troubleshoot and resolve and potential issues. • Supervise the repair tickets for both eCommerce and Retail clients and provide instructions to the advisors and the warehouse. • Provide the Client Service analyst qualitative feedbacks to be included in reports • Detect early signals and report anomalies to the digital team to improve the sales & after-sales processes and, at a global level, contribute to processes & tools improvements |
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| Job Requirement | • Over 1year related experience • Clear demonstration of a customer first mind-set • Fluent in English • Strong analytical skills with excellent attention to detail • Outstanding communication skills, both written and verbal • Highly motivated, energetic, and inspirational team leader • Able to multi-task and prioritize competing tasks • Proficient in Microsoft Office • Salesforce knowledge a plus • Previous experience in Call Center setting |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [대리급][사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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