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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: 고객관리지원팀장(CS Manager ) :: | |
| Company Introduction | 유명글로벌 화장품사 |
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| Job Description | 1. Create high touch and seamless service model depending upon consumer needs to protect the company and brand’s reputation – Minimize reputational risk thru appropriate risk management – Provide assisted shopping experience to our customers thru virtual consultation capability 2. Improve productivity and processes thru enabling consumer self-service tracking and building optimal work process for online case management – Drive building refund/ exchange order cases management process for all channels – Create consistent work process model integrating 3pp channels 3. Drive revenue generating opportunity with launching of live chat for all brand malls and increase share of live chat cases – Maximize usage of live chat for higher productivity – Improve service during key shopping moments for maximum business opportunity 4. Enhance operational effectiveness – Utilize consumer care data to track progress on regular basis to identify trends, revenue, productivity, channel mix and contact reasons – Enhance capability of product related case management – Drive phone system upgrade to integrate into sales force system 5. Team management as a leader of consumer care team – Build more flexible working structure to better support brands – Collaborate with multiple functions for effective communication – Test and learn on building new organization structure to drive transformation |
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| Job Requirement | Qualification • Bachelor degree • More than 10 years customer service experience • Retail industry experience is preferred • Proficient in English (written, verbal) • Proactive attitude, leadership skills |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 서혜숙 / 이사 02-6281- 5053 shs@nterway.com |
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