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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: CRM Executive :: | |
| Company Introduction | 글로벌 명품 유통사 |
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| Job Description | 1. CRM Planning and Execution - Implement and execute CRM programs (Goal, Welcome, Sleeping, VIP treatment, Clienteling tool, Gift management, and etc) to increase client loyalty - Measure the CRM KPI performance and closely work with BTQs to achieve the target - Run market research and case studies and bring insight for future gifting and treatment development - Manage CRM inventory (gift, catalogues, editions, crm tool, etc), submit the order to HQ, receipt of imported gifts, and distribute to BTQ - Support financial management; creation of vendors, creation of PO, submit invoices, and reflect to CRM budget/Expense - Ensure Operational excellence in delivering the central strategies, esp. high-level of execution 2. Client Data Management & Intelligence Tool - Enrich the local client data base from all sources (Domestic, ECOMM, Duty Free, Watch Specialist channels) with Registration rate as a key indicator. - Regularly assess, clean and analyze the quality of client data base, and shared the updated client reports with boutiques on monthly basis - Ensure client data protection comply with domestic privacy policy law - Request CRM solution enhancement, perform E2E test, and support any CRM IT project implementation - Support and work closely with cross-functional team (marketing, media, retail, cs, event); targeting and monitoring the client results 3. Client Communication - Plan client communication (Email, MMS, DM) based on global & local comm calendar - Extract the target client list - Define and submit the order for the annual quantities required for Edition/Printed materials on yearly basis - Monitor the campaign results and build the plan to increase the performance |
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| Job Requirement | - At least +2 year working experience in luxury industry - Strong time management and organizational skills - Positive attitude with good communication skills & logical thinking - Great sensitivity to clients’ needs & aspirations - Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook - SAP, SQL, Salesforce experience preferred - Fluent in both Korean & English - Client & Service Oriented |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [대리급][사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력 기술서(영문) | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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