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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Training Manager :: | |
| Company Introduction | 외국계 유명 Jewelry 회사 |
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| Job Description | Deploy Learning Path for Retail team - Regular meeting and functional reporting with Regional Training team for Retail training strategy and budgeting for retail staff - Identify and analyze learning and coaching needs for the individual and collective needs for the boutique; target for WW MS service excellence 100% ambassador rate - Recommend action plans and coaching plans; create and maintain personalized learning plans for boutique staff and HJ ambassadors - Attend monthly APAC IST meetings and facilitate in-boutique training, learning solutions (including digital ones) and field coaching, and application of learning. - Plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives. - Implement in-boutique learning sessions on product, service, strategy, social media platform and API usage - Drive digital learning via Enlight to achieve 100% connection and completion rate, and New Sign 'Brand' seamless client-centric experience in boutique - Engage in floor coaching to ensure retention and application of learning - Engage in regular coaching conversations with boutique staff to assist in their learning journeys Onboarding Planning for New Hires - Put together customized on boarding experience for new hires and deploy accordingly - Coach new hires in product knowledge, selling skills and client service using blended learning approaches - Equip on boarding buddy to support new hires - Monitor and track progress of integration for new hires Measuring Effectiveness on KPI - Track learning and coaching effectiveness by setting appropriate KPIs. - Observe frontline learners at work (using specific pre-designed checklists) and share observations and feedback regarding staff performance, as well as client insights - Proactively bringing people/client intelligence/pulse of the retail teams to retail and business GMs |
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| Job Requirement | • Degree holder /Diploma • Minimum 3 years’ experience in retail or retail management area with successful track record, preferably gained from high end luxury retail industry • Good command of written and spoken English • Strong passion for people development and client service excellence • Strong presentation and communication skill • Organized and work independently with minimal supervision • Excellent leadership, sales & luxury skills with proven track record • Excellent interpersonal skills • Strong feedback skills • Coaching principles and practices • Possesses an innovative mindset |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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