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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Retail Experience Supervisor :: | |
| Company Introduction | 글로벌 명품 유통사 |
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| Job Description | - Responsible for managing all client data collected across all channel (Internal, External, Ecommerce and Website) - Implementation of global CLIENT strategy and ensure strategic consistency in all D2C communication tools (MMS, DM, Letters etc) in cooperation with Marketing department - Monitoring Client PIs (Conversion, Data Capture, Data integrity etc) to ensure targets are met - Development and preparation of Client dashboard, reports or relevant charts to provide analytic insight to team and boutique - Key User of relevant CLIENT tools (Salesforece, The View) - Provide relevant training to ensure the proper usage of CLIENT tools especially in boutique - Ensure compliance in management of client data in collaborate with relevant business parties (HQ, Internal Audit, Legal department etc) - Solution manager of CLIENT tool environment in any case of technical issues ahead - Client tool management - Responsible for managing client tools (gift, catalogues etc) and right implementation of tool in client’s purchase journey - Monitoring each boutique client performance and support to boutique’s to achieve the target - Plan a yearly local gifting strategy and develop a gift for each occasion in close communication with boutiques and HQ/ Region - Managing relevant budget for client tools and tracking ROI of each action taken in cooperation with boutique - Ensure operational excellence in managing relevant tools - Research of customized tools and experience for development of client gifting and treatment - Monitor & drive) client Performance and oversee the development of Client experience program in wholes network - Frontline of client engagement with business partners ( department store, retail partners ) - Support and guide boutiques to maximize the impact of each events, in-BTQ animations &for client experience . |
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| Job Requirement | Person Specifications: - Academic / Professional Qualifications - Good computer skills related MOUS (PPT, Excel, Word) - English required (English documentation and translations) Work Experience - At least 5 -7 years of relevant digital retail experience, preferably from retail background - Minimum 5 years of experience in a similar role (experiences in luxury retail preferred). - Experience in CRM, client developing, client engagement, client relation CRM marketing Required Competencies - Database knowledge - Positive and open-minded - Strong caliber in analysis and accurate skills - Ability to perform complicated analysis like forecasting, regression, and cannibalization. - Patient and detail-minded, with constant innovation and work dynamic - Strong communication, interpersonal, and presentation skills as it will be the most required skills. - Strong knowledge of PowerPoint, Word, and Excel. - Strong team oriented. - Solid understanding of luxury/jewel business and VIP customers behavior - Excellent communication skills in Korean and English. - Must possess the ability to work in a dynamic, service oriented, matrix corporate environment - Must engender a positive and proactive “can do” attitude in others (be a lateral leader) |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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