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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Client Care Center Manager :: | |
| Company Introduction | 외국계 High-End 주얼리 명품 회사 |
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| Job Description | Client Service Management Elevate client experience by consistently delivering memorable moments • Define and deliver KPIs based on business requirements, omni channel sales and clients’ needs • Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent brand values Business Accountability (Sales) Contribute to sales achievement and drive lifetime loyalty and spend • Foster a climate of Sales Excellence - Enhance client engagement and build enduring relationships that create lifetime value through repeat sales • Actively support and develop sales incentives that drive a culture of excellence and support sales achievement Talent Management Elevate and retain talent to ensure a winning team and create a best in class service organization • Develop and execute a Talent Strategy for client service team to recruit, retain and develop a high performing team • Continuously encourage, coach and provide qualitative feedback to keep CS team high standard • Identify area for improvement or training needs Data Integrity/ Reporting/ Projects Management • Responsible for the highest level of data integrity of client information in adherence with all policies and procedures. • Keep track of KPI data and identify issues and opportunities |
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| Job Requirement | • More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry (luxury industry is preferred) • 3+ years’ Experiences in team management • University graduate • Strong communication skills (English is preferred) • Strong client oriented and people focus • Solid knowledge of client service management • Proficient OA skill |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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