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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Digital CRM & Salesforce Manager (부장) :: | |
| Company Introduction | 외국계 High-End 주얼리 명품 회사 |
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| Job Description | Visions & Roadmap • Support defining a CRM vision and roadmap • Define and drive the omni-channel client experience that drives frictionless end-to-end consumer journey through different technologies • Assist the customer facing functions with the transformation of customer processes and technologies, in domains such as sales, marketing, and customer service Capabilities • Manage CRM systems and launch new capabilities or enhancements for Korea including requirements gathering, translation of requirements into workable CRM solution specification, in collaboration with key stakeholders (e.g. Kakao integration) • Proactively identify opportunities to streamline and refine product mix across existing retail toolset and communicate with global/regional team to inform any major changes in the local market that can impact the process, system, or global roadmap Program Management • Drive effective and innovative delivery of client experience via Digital CRM including big data, data insights, automation tools, AI, etc) • Manage new releases and efficiently roll out new features • Deploy and deliver campaigns and capabilities needed to achieve our overall omnichannel strategy and commercial objectives |
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| Job Requirement | • 10+ years professional experience in client segmentation, CRM system development/integration, CRM campaign management, and data analysis • Including 5+ years of experience in business analysis, product management and/or product development of software-based solutions. Proficient understanding of the software development cycle (designing and delivering software implementation in complex environments) • Experience with Salesforce platforms, capabilities, reporting and configuration and analytic tools • Proficiency in spoken and written English • Superb project management expertise to lead hands-on as an individual contributor, including excellent multi-tasking, prioritization and organization skills • Able to translate and communicate technical CRM capabilities to a non-technical audience, and articulate issues clearly and communication effectively with all levels of the organization • Data-driven, engaging and personable marketer with proven knowledge of omni/digital marketing channels and best practices • Team player that works well in collaborative and matrix management situations. |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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