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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: CRM Project Manager :: | |
| Company Introduction | 글로벌 명품 유통사 |
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| Job Description | Key responsibility 1: CRM Planning and Execution - Initiate the strategic planning and revamping CRM Relation programs considering the customer lifecycle, behavior and journey - Ensure the implementation and management the various client engagement activities (VIP treatment, Gift program, Clienteling tool, etc) and measure the results and performance - Lead the Maison flagship CRM exclusive program: plan and develop maison-only treatment working closely with BTQ CRM associate. Key responsibility 2: Client Data Management & Intelligence Tool - Ensure enrichment, growth, cleanliness and integrity of CRM/e-CRM database with careful attention on local legislation and privacy policy - Business development: create, implement and manage targeted business development plan by identifying client prospecting opportunities, with special attention to VIP acquisition; - Provide updated client profiles and client information to management and boutiques Key responsibility 3: Client Communication - Identify and optimize client activation and campaign program using the marketing automation tool (Salesforce platform) - Manage and update the yearly CRM local plan, according to client segmentation, global plan and local campaign needs, for both Retail, Travel Retail and Watch Specialist networks - Edition & Direct Marketing: define annual quantities required according to target and guarantee the respect of the sending time and execution of mailings. |
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| Job Requirement | - Minimum 7 years of related experiences in luxury retail industry - Great sensitivity to clients’ needs & aspirations - Excellent communication, exceptional relationship building and customer engagement skills - Pro-active approach to tasks and ability to manage several projects simultaneously and timely manner - Results driven and commercially aware, analytical and organizational skills - Detail-oriented |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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