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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: CRM(Assitant of Manager) :: | |
| Company Introduction | 글로벌 유명 명품 브랜드 |
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| Job Description | Reporting to the General Manager Korea, to assist on • Planning and executing CRM strategies to recruit new customers, retain existing customers, increasing brand loyalty, expanding brand value, and optimising sales KPIs • Ensuring the CRM plans and activities are met with HQ strategies and timeline • Analyzing internal / external reports to understand client behavior, identify opportunities, and provide client insights in order to deliver relevant CRM actions Main Responsibilities: Client Engagement • Develop and initiate CRM activities to boost sales and support business strategy (i.e. calling actions, specific action plans) • Responsible for omnichannel client journeys especially playing a critical role in developing digital touchpoints • Work closely with store team to ensure all client engagement actions are taken on time and within the guideline • Run CRM challenges while motivating teams with data support and progress updates • Manage client gifting for major festivals, clients’ b-day, significant life event celebration • KIT (client contact tool) management Data Mining • Understand clients’ behavior including lifestyle, preferences, and purchase habit • Based on clients behavior analysis, identify opportunities and provide client insights that can be interpreted into actions • Prepare regular CRM reports for GM, stores and HQ CRM / Brand Events • Plan and execute CRM events including client treatment plans • Vendor selection and management • Carefully select target clients and invite them to events working with retail team • Logistics arrangement • Develop and produce event tools and gifts based on HQ guideline • Post-event report Budget • Keep track on the budget and accrual list • Settle payments • General administration and recordkeeping of relevant files and folders |
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| Job Requirement | • Bachelor’s Degree Holder • 7+ years of relevant experiences in Clienteling, Hospitality, Retail, or Digital • Initiating Action: Responds quickly; Takes independent action not waiting for others to act; Achieve goals beyond what is required • Strong analytical skill: Data-driven, creating insights from data, relevant working knowledge • Ability to work effectively and cooperatively with key stakeholders, especially with retail team • Strong problem-solving skill and ability to find innovative solutions with creative mindset • Maintain sense of urgency toward desired results • Self-motivated and independent but also good team player • Good command of Korean and English (both spoken and written) • Interest and knowledge in digital |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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