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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: IT Infrastructure and Service Delivery Manager :: | |
| Company Introduction | 글로벌 명품 유통사 |
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| Job Description | Manage the helpdesk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Train and support helpdesk support and officer Set and meet specific customer service standards Develop regular reports on helpdesk team’s productivity and service quality Propose, define, deploy and optimize helpdesk practice and solutions Ensure IT projects implementation successful Align security protection according to Group Security Policy Ensure IT Infrastructure availability and performance Assist IT Head to manage IT budget Service Delivery Management |
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| Job Requirement | - Education: Bachelor Degree in Computer Science or equivalent. - At least 10 years of IT working experience with at least 3 years of Services/Operations/Project Management experience in IT. - Experience in retail/FMCG background a plus - Experience and good knowledge in service delivery management, LAN, WAN, Email, Unified communications, Tele and Data communications and Networks - Windows Client / Servers, Apple iDevices, Hardware technologies • Network TCPIP, Routers, Switches, Wide-Area Network, MPLS, IPSec, VPN, WAN acceleration, VoIP, QoS, Meraki SDWAN solution, Active Directory, SCCM, Office365, OneDrive, Private/Public/Hybrid Cloud Computing, Skype for Business • Security Protection : Firewall, Proxy, Anti-APT, Anti-Malware, Phishing, Scamming • Internet technologies : SMTP, DNS • Computer room operation : environmental protection and setup, racking design and setup - Solid knowledge of information technology system management (ITSM) principles and practices: • Working experience with ITSM/ITIL as IT operator - Professional certifications: • Windows (MCSE/MCITP), ITIL Certification - Candidate should be a good team player in a large international environment. - Excellent customer service skills. - Excellent spoken and written communication skills - Result orientated, excellent communication and organizational skills. - Logical Thinking and Analytical Mind-set |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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