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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: CRM(대리급) :: | |
| Company Introduction | 글로벌 유명 패션 그룹사 |
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| Job Description | • Align regional Loyalty strategy and tactics on local market & be part of commercial team in execution to meet defined KPIs, driving customer base growth and increased lifetime value • Manage local rewards together with commercial team, drive engaging rewards (sustainability, music, events, external partner collaboration etc) • Implement and follow up on the local activity plan to secure a strong customer offering towards members • Be POC for local functions, Customer Service and Store teams and support them with day-to day operations & issue resolution • Build awareness, secure training and motivate staff and other functions around the loyalty program. • Primarily collaborate and have a dialogue with the regional CRM & Loyalty Lead and, to some degree, with central functions (example IT, Global Loyalty team) • Take part in driving the Loyalty KPI FUP process and share learnings from activities • Take part in meetings & discussions initiated by Regional team and HQ • Support the implementation and continuous improvement of the Loyalty program by sharing local insights with regional CRM & Loyalty Responsible • Work with the full sales market team to drive enhances customer activation cross channels, including collaboration with E-com commercial and Store commercial team |
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| Job Requirement | • University degree in Business, Economics, Engineering or equivalent relevant education • Min. 3+ Experience •Commercial Mindset and Customer first-focus • Strong, internal drive, results driven and willingness to learn and feed the organization with new insight • Strong communication & leadership skills • Analytical and insights driven (to drive through growth strategies) • Experience from CRM and/or Loyalty Programs • Experience working in an executional, cross functional role collaborating with multiple teams in different geographies • A similar scope of responsibilities in previous jobs at a well-structured fashion retail/other retail environment or with a good professional record around Marketing, Merchandising or Area teams • Fluency in English and preferably local language(s). • Comfortable working in Excel • Meriting with competence within digital/tech and Omni ways of working |
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| Location | 서울|서울 | Degree Level | 대졸이상 |
| Career Level | [대리급][협의] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서_경력기술서(이력서내기재)/워드파일 형식 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 김지연 / 상무이사 02-6281- 5010 katk@nterway.com |
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