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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Learning & Development Manager :: | |
| Company Introduction | 글로벌 명품 유통사 |
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| Job Description | ➢ Key responsibility 1 : Training & Coaching - Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve boutique efficiencies - Identify training and development needs within the organization and devising training strategies that aligned with business objectives - Lead leadership and diverse motivation program for both Office and BTQ teams ➢ Key responsibility 2: Management of Client Experience in retail networks - Oversee and monitor NPS and mystery shopping process and seek for improvements in collaboration with Retail performance manager. - Analyze and implement relevant action plans in coordination with Retail performance manager following results. - Management of complaint escalation process across retail networks; Domestic, Travel retails and Specialist POS and provide sufficient supports and resolution for clients and boutiques. . ➢ Key responsibility 3: Management of Care Service/after sales service Journey - Management A to Z care service/after sales service journey across retail networks; Domestic retail, Travel retail and Specialists (dealer POS) - Actively participate in CS process updates and improvements for better client experiences in boutiques. - Identify training & coaching needs and plan and provide the training and boutique visits when necessary for boutiques. ➢ Key responsibility 4 : CRC(Client Relationship Center) management - Management of external partner for CRC to meet Piaget service standards. - Ensure the quality of service provided by CRC, to client and boutiques. - KPI reviews and management |
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| Job Requirement | Requirements • Proven work experience as a Training Manager preferably in Retail business. •Luxury Jewelry and/or Watchmaking experience is a plus • Minimum 10 year-working experience • Passionate about fine jewelry and high jewelry • Gemological education is regarded as a strong plus • Good knowledge of high-end luxury business and products • Excellent communication, leadership, and coaching skills • A keen interest in the product range • Ability to plan, multi-task and manage time effectively • Good planning and organizational skills • Self-motivated and positive energy |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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