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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Client Engagement Assistant Manager :: | |
| Company Introduction | 외국계 유명 명품사 |
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| Job Description | Client Engagement Performance • To support Client Engagement Senior Manager, communicate with HQ to define retention targets for the region and for individual stores • Report back to Client Engagement Senior Manager on performance and customer retention strategy plans. Provide regular HQ feedback • Regularly monitor stores’ performance and obtain from the Client Engagement Analyst the necessary insight to unlock specific opportunities • Review and discover partner companies to carry out local initiatives • Elevate customers’ experiences by developing engagement strategies Customer Retention Strategy Planning • In line with the Global Customer Retention Strategy, develop yearly, quarterly and monthly regional plans to be executed through the Retail line • Communicate to Client Engagement Senior Managers key CRM focuses and actions • Interpret on a monthly basis key top customer retention opportunities and input this as part of the customer strategy plans for the Retail leaders • In partnership with the Client Engagement Senior Manager and Marketing to define the regional value proposition that would maximize the overall contact strategy targeting Set up Retail for Client Engagement success • In partnership with Training, define a holistic CRM training plan, looking at on-boarding, ongoing support and ad hoc training needs • In partnership with Corporate Client Engagement team and Retail Operations, ensure all stores receive and are able to use all CVM tools • Coordinate a consistent regional Quality Monitoring of the program and follow up on any challenge that arises. Regularly feedback to corporate on quality of communication from Sales Associates • Set Client Engagement Budget and monitor ROI • Guardian of legal & operational compliance of CRM activities for the region • Plan and execute Flagship store exclusive consumer journey |
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| Job Requirement | • 3 ~ 5 years of experience in CRM / Clienteling role • Fluent both Korean and English • Strong Communication skills, strategic and innovative thinking required • Project Management (i.e. external events, styling class, pop-up etc) Experience |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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