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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: CRM(글로벌화장품) :: | |
| Company Introduction | 외국계 유명 화장품 회사 |
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| Job Description | MAIN PURPOSE Responsible for CRM marketing campaigns, analytics, segmentation, online/offline and lifecycle flows to drive customer acquisition, retention and engagement. The CRM Manager will do own production, and end-to-end execution of all campaigns including, targeting, partnership with creative for design and measurement to meet campaign and brand strategic objectives. RESPONSIBILITIES CRM planning & Execution Build CRM strategy to recruit new customers and encourage customer retention and boost consumer loyalty Strengthening storytelling and prepare CRM strategies, implement actions with collaboration with sales team Develop and operate CRM programs such as new welcome, mileage, birthday Plan & execute CRM programs including VIP program and treatment Execute regular customer communication to ensure the customer segmentation and marketing target Analyze and evaluate CRM activities and propose action plan to share the insight and reflect on CRM strategy Plan and manage stock and expense by CRM campaigns Communicate and share CRM plan to Marketing & Sales team in accordingly Utilize marketing engagement metrics to optimize campaigns, report results, identify trends, and articulate impact on overall CRM strategy and recommend action Budget planning and reconciliation Customer Acquisition & Retention Demonstrates strong digital vision and customer-centric focus to communications Develop new customer recruiting opportunity in collaboration with department store, brand/companies. Develop VIP/Existing campaign to increase repeat purchase Customer data analysis & Utilization Analyze and report performance, analytics and make recommendations Strong understanding of customer purchase behavior Track the record and analyses the results of CRM activities both online & offline Support customer complaint and claim to deal with customer information and transaction |
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| Job Requirement | Bachelor’s Degree in related field More than 3 years experience in building CRM plans and executing from start to finish, with clear results Interest in the beauty industry & career advantage A high understanding of technical terminology and CRM Performance-oriented Strong analytical skills with the ability to provide actionable optimization recommendations working with structured and unstructured data Effective and professional communication skills in Korean and English |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 서혜숙 / 이사 02-6281- 5053 shs@nterway.com |
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