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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Retail Operation Specialist :: | |
| Company Introduction | 이태리 유명 명품 회사 |
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| Job Description | 1) RETAIL OPERATION - Propose and implement all necessary action plans to Retail Manager to improve working conditions in boutique and smoothen daily operations - Support the introduction of new tools/technology/process in the store - Deliver company strategy & retail operations guidelines, operations store relocation & renovation etc. - Ensures that Store Procedure for Retail Operations are followed properly for the concerned stores. - Developing guidelines for Duty Roster scheduling, Overtime, Part timer, Store Expenses - Support locally the realization of the Direct event and of the major event coordinating in Communication with Dep. Store 2) COMMERICIAL REPORTS - Validate Prepare sales reports on a daily, weekly, and monthly basis according to guidelines. - Consolidate sales data and issue the weekly sales report for Boutiques - Create and Manage BIR system for various reports based on need. 3) Defective/Spare Part Process Management • Manage the process for defectives reports with Customer Service in Italy in order to satisfy the customer as fast as possible by week - Send reports for defective approval - Follow up on defective results with stores - Sort out approved defective products on a regular basis (monthly, quarterly) • Spare part order by week - Manages spare parts order and delivery - Monitors the stock level • Defective Destruction in coordination with Logistics by Quarter - Send consolidate reports with all defective details and get re-approval from headquarter for destruction • Repair Vendors – monthly Closing 4) Online order management • process online orders by placing validation, cancellation and return in Hybris. • Ensuring validations to be aligned with company policy. 5) Customer communication • Be the first contact for assisting customer for any requests related to online orders. • Deliver inbound & outbound call to customer in case of placing cancellation and return |
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| Job Requirement | Education : 1. Relevant degree holder Languages : 1. Intermediate level English speaker Professional experience & know how : 2. Min 3 years in customer service and store experience is preferred. Technical & management skills : 3. excellent knowledge of Excel Personal & interpersonal skills : 4. open minded, team player |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [대리급][사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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