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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: After Sales Service Manager :: | |
| Company Introduction | 해외 유명 럭셔리 브랜드사 |
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| Job Description | 1. AFTER SALES SERVICE • Offers guidelines and policies of AS operations (A/S team, Stores, Artisans). Oversees the administration of these guidelines/policies. Interfaces with various departments, as needed, to address issues impacting service. • Improve overall After Sales service level and After Sales product quality. • Works with all functional departments and stores to provide adequate trainings and communication to meet and exceed customer expectations and growth challenges. • Establishes and monitors AS KPIs • Leads in handling customer’s inquiries, proposals and requests and develops effective work process to increase the customer’s satisfaction. • Oversees customer inquiries handled by A/S Service team. Ensures effective resolution of customer problems, complaints and inquiries regarding repairs and product quality. • Develops and controls Customer Relationship Management process to protect and improve Brand image & customer satisfaction in terms of customer After Sales Service. • Prepares analysis and reports for A/S Service team. • Handles ad hoc duties as assigned. 2. OPERATIONAL IMPROVEMENT • Proactively identifies areas for operational improvement including tools and processes. • Works with retail operations dept. and other cross functional teams for strategy development • Benchmarks service against external market and uplift internal capability to differentiate. • Develops and maintains awareness of industry best practices. • Able to build and lead efficient After Sales Service process and improve weak areas. 3. PROJECT MANAGEMENT • Proactively leads global projects to set-up efficient work process in stores. This will require knowledge of AS process, AS repair cases, store environment, & system. • Need to have close communication with Global HQ. • Should be able to train AS team members and store employees to deliver new process of the projects. |
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| Job Requirement | • Over 12 years of After Sales Service experience in retail industry, preferably in luxury retail industry • Understanding on the operation flow of luxury/ retail industry • Fluent in English. Fluency in French is a plus factor. • Proficiency in MS office skills • Experience in a management role with a strong track record of delivering results. • Excellent project management skills • Excellent people management skills • Excellent communication skills with ability to understand technical problems and to execute solutions clearly. |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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