|
※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
|
| :: CRC (Client Relations Center) Assistant Manager :: | |
| Company Introduction | 해외 유명 럭셔리 브랜드사 |
|---|---|
| Job Description | 1. LAUNCH CLIENT RELATIONS CENTER IN HERMES KOREA • Develop work program (SOP) for each area of operation including handling customer request, CRM, E-commerce operation and sales generation • Understand and adopt Hermes service standard to all aspects of operation to shape quality of service in CRC • Set up new IT systems required for operation • Define KPIs and develop evaluation system to manage individual and group performance • Oversee new client service projects proposed by Central Paris team 2. MANAGE DAILY OPERATION OF CLIENT RELATIONS CENTER • Understand client needs to bring up the best solution to the client beyond answering to client questions • CRC operation includes customer counselling on product, complain handling, managing customer data, providing AS status update and maintenance advice, assisting customer’s refund and exchange, daily e-commerce order validation, back-office order creation • Manage customer dispute in communication with internal teams • Analyse VOC to provide feedback to internal teams 3. BUILD A STRONG TEAM • Recruit best talent to build a strong team • Define roles and responsibilities of each coordinator to optimize resource • Deliver needed coaching on the floor while organize a group training to improve competency of the organization |
||
|---|---|---|---|
| Job Requirement | 1. Professional customer service career in luxury fashion, hospitality, or VIP financial service • Sensitivity to understand client needs and mature skill to deal with various client concerns • Professional certificate related to personal / organizational coaching are plus 2. Digital knowledge • Fast learner of digital tools • Knowledge and interest in launching new tool prodigital design is preferred but not required • Highly skilled in Excel and PowerPoint REQUIREMENTS & CAPABILITIES: • Ideally 8-10 years of professional experience in CS preferably in luxury retail industry • At least 2 years of experience in team management is required • University degree in related field • Korean and business level of English skills are required • Self-motivated, passion to grow with challenges • Good communication skills • Inspiring leadership, people-oriented mind • Luxury and fashion trends knowledge and interest • Interest in digital • Ability to work under pressure • Highly organized with exceptional attention to detail |
||
| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서(영문) | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
||
| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
|---|
