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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: 글로벌 코스메틱 CRM Assistant Manager (과/차장급) :: | |
| Company Introduction | 유명 수입 화장품 회사 |
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| Job Description | 1. CRM & Campaign Management • Take lead of CRM project set up through co work of International team & regional team. • Identify target segment, define campaign objectives, execute and track campaign performance and analyze campaign results based on agreed KPIs • Recommend CRM campaign strategies and collaborate with marketing and retail teams to ensure all campaigns are appropriately integrated with respect to all Customer Relationship Management programs and initiatives • Implement a lifecycle of direct communications to existing customers and prospects aiming to drive loyalty/repeat purchase/cross-sell and conversion respectively • VIP relationship and network development - VIP points program managing & development - Promote brand loyalty and assist store managers in developing relations with VIC. - Personalize the service based on in-depth analysis of the clients to satisfying the clients. - Partner with store managers to review monthly VIC reports to identify opportunities. • Manage all CRM systems and work with Regional and International teams to implement system development and share best practices • Take lead on consumer communication & system/contents updates per legal needs 2. Data analysis and Reporting • Using company business intelligence databases, conduct data mining, data analysis and modeling to provide insights about customer performance and isolate business trends • Utilize the CRM output to propose relevant actions • Identify key information metrics and execute measures to improve data quality and quantity • Analyze essential shopping behavior for insights • Act independently to identify and exploit opportunities for improved analysis and efficiency through better data management and analysis practices |
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| Job Requirement | • 4 years’ University degree is required • Min 8 years work experience in Customer Relationship Systems and KPI metrics in FMCG/F&B fields or fast leading industry. • Experience handling enrich of CRM data handing • Strong numeracy and ability to work productively with large volumes of data, including data mining, segmentation, customer targeting and predictive modelling. • Experience in market segmentation, campaign management and data analysis. • Strong proficiency in campaign management / CRM project with HQ • Solid experience in loyalty programs, partnership marketing and international consumer marketing • Understanding of IT backup system of CRM • Prefer working experience in Multi-channel (on/offline). • Positive, proactive, transparent, process oriented and enthusiastic attitude of working • Strong team player and interpersonal skills to build relationships across diverse departments • Analytical way of thinking to come up with strategies and problem-solving • Self-motivated for improvement and willing to accept new challenges • Fluent communication and interpersonal skills with Korean and English |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영문 이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 남정아 / 이사 02-6281- 5009 janam@nterway.com |
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