| :: Client Care Center Manager :: | |
| Company Introduction | 외국계 High-End 주얼리 명품 회사 |
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| Job Description | 1. Client Service Management : Elevate client experience by consistently delivering memorable moments • Define and deliver KPIs based on business requirements, omni channel sales and clients’ needs • Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent brand values • Take actions on VOC performance and client feedback/complaints to improve client service • Follow up open cases with clients and related teams to ensure cases close in timely manner • Drive continuous improvements for client experience 2. Business Accountability (Sales) : Contribute to sales achievement and drive lifetime loyalty and spend • Foster a climate of Sales Excellence • Enhance client engagement and build enduring relationships that create lifetime value through repeat sales • Lead by example and demonstrate the value of increasing client loyalty, retention and new client acquisition • Support e-Commerce sales order management operations for Client Care Center by cross-functional alignments 3. Talent Management :Elevate and retain talent to ensure a winning team and create a best-in-class service organization 4. Data Integrity / Risk & Control / Reporting/ Projects Management • Responsible for the highest level of data integrity of client information in adherence with all company’s policies and procedures. • Lead compliance for CCC E-com/DS/Store processes in charge, including SOP/ Policy/ Legal/ Risk & Control • Keep track of KPI data and identify issues and opportunities • Lead/support global/local initiatives related to client service/Omnichannel, and develop right processes and actively participate in platform developments • Continuously monitor business processes and bring forward opportunities for operational process improvements |
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| Job Requirement | • More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry • 3+ years’ Experiences in team management • University graduate • Strong communication skills (Higher than intermediate English required) • Strong client oriented and people focus • Solid knowledge of client service management • Proficient OA skill • Fluent in both Korean & English [ Preferred ] • Client service experience in luxury industry • e-Commerce operations experience • Experience in global communication and reporting (to HQ) |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영어 이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 남정아 / 이사 02-6281- 5009 janam@nterway.com |
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