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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Manager, Retail Training & Development :: | |
| Company Introduction | 글로벌 모던 럭셔리 브랜드 |
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| Job Description | • Design, develop, and deliver training programs and projects for retail staff in alignment with the annual training calendar. • Conduct in-depth analysis of target audiences and training needs to define clear learning objectives and create content for both virtual and in-person formats. • Collaborate with retail managers to identify training needs using business metrics and develop agile, business-aligned learning solutions. • Support the implementation of the company’s training strategy in close partnership with global training teams. • Ensure consistent and exceptional service delivery across markets in accordance with Brand Experience standards. • Operate and manage customer feedback programs and training platforms. • Maintain and update a comprehensive database of training programs, manuals, and related materials. • Prepare regular training reports to evaluate effectiveness, measure outcomes, and recommend improvements to enhance staff performance. • Stay informed on industry trends, competitor service standards, customer acquisition strategies, and training innovations. • Conduct regular store visits and provide on-the-job coaching to frontline staff. • Coordinate and communicate effectively with internal stakeholders and external partners to execute training initiatives. |
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| Job Requirement | • Bachelor’s degree or above ※ Preferred majors: HRD or related fields • Minimum 8 years of experience in training and development within a customer-facing, multi-location environment ※ Retail industry experience is preferred • Possession of professional training certifications is a strong advantage (e.g., HRD, certified trainer credentials) • Proven track record of designing and delivering impactful training programs that drive business performance • Strong analytical skills with the ability to identify, quantify, prioritize, and solve problems effectively • Ability to perform routine tasks while proactively seeking opportunities for process improvement • Excellent verbal and written communication skills in both Korean and English • Demonstrates a growth mindset and strong resilience in adapting to change and overcoming challenges |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 워드파일의 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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