| :: [글로벌 명품 리테일 기업] Customer Service Professional :: | |
| Company Introduction | 외국계 유명 패션 회사 |
|---|---|
| Job Description | •Manage directly high-priority and escalated cases as well as relationships with top customers •Set priorities and workflows to meet agreed levels of service and customer satisfaction •Work closely with the HQ to further design and develop the service for the Korean market •Provide assistance to our clients by replying to product, after-sales, Corporate, D-commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner, demonstrating luxury through service •Understand clients’ needs, experiences, and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders •Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations •Engage in D-commerce sales with ability of cross/upselling through Omnichannel services •Handle D-commerce-related client support issue like missing items in packages, delayed shipments •Monitor orders using system reports and communicate progress |
||
|---|---|---|---|
| Job Requirement | •Minimum 5 years of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industry •Proficiency in both written and spoken English •Familiarity with customer service ticketing systems and CRM systems, and MS office tools •Previous international experiences both in professional and non-professional contexts are considered a plus |
||
| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 0 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
||
| Contact/Inquiry | 김학경 / 컨설턴트 02-6281- 5074 hkkim@nterway.com |
|---|
