| :: [글로벌 명품 면세기업] Head of Retail Training & Quality :: | |
| Company Introduction | 글로벌 면세 기업 |
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| Job Description | - Lead and directly manage a team of three Retail Training and Quality Managers, each responsible for the Domestic, Cosmetics, and Fashion divisions, plus one Chinese language trainer & one CS Manager. - Develop and establish service standards that elevate the customer experience across all touchpoints. - Design and implement retail training programs for store staffs that enhance selling skills and language capabilities, fostering a culture of continuous improvement. - Oversee mystery shopping initiatives to assess and enhance service delivery, providing actionable insights for performance enhancement. - Collaborate with cross-functional stakeholders to navigate complex structures and ambiguous reporting lines, ensuring alignment with business objectives. - Maintain a strong focus on quality and exceptional service delivery, driving a high-performance culture within the team. |
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| Job Requirement | - Proven experience in retail training and quality management within the retail or luxury sectors. - Exceptional leadership skills with the ability to inspire and motivate a diverse team. - Strong analytical and problem-solving abilities, with a keen eye for detail. - Excellent communication skills in both English and Korean; proficiency in additional languages is a plus. - Ability to navigate complex organizational structures and manage multiple stakeholders effectively. |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급] | ||
| No. of Recruitment | 0 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 김학경 / 컨설턴트 02-6281- 5074 hkkim@nterway.com |
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