| :: [글로벌 명품 리테일 기업] Senior Retail Manager :: | |
| Company Introduction | 글로벌 면세 기업 |
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| Job Description | o Retail Strategy, Business Analysis & Reporting ▪ Develop and implement retail strategies to drive sales and business growth, ensuring alignment with brand and company objectives. ▪ Build and develop a high-performing retail team by conducting monthly performance reviews and monitoring individual productivity. ▪ Lead stores with a clear retail strategy to meet sales targets while ensuring alignment with marketing, logistics, and other departments. ▪ Support sales forecasting and budgeting processes, ensuring accuracy in targets and financial planning. ▪ Update and track daily/weekly/monthly sales targets and KPIs for stores, ensuring continuous monitoring and improvement. o Store Operations ▪ Oversee daily store operations, manage events, and coordinate marketing activities to enhance store performance. ▪ Ensure all administrative procedures and timelines are followed in line with the brand HQ policies and guidelines. ▪ Manage activities related to new store openings or relocations, ensuring smooth coordination among all involved parties. ▪ Implement and evaluate mystery shopper programs to assess service quality and customer experience. ▪ Handle customer service issues and complaints promptly, collaborating with store teams to resolve matters effectively. ▪ Oversee Visual Merchandising by following brand guideline and create appealing shopping environment. o Team Management & Development ▪ Continuously enhance retail staffing strategies and incentive schemes Communicate with Store Managers and Sales Associates to set competitive KPIs, improve proficiency, and address challenges. ▪ Support the brand manager in HR activities o Clienteling & Customer experience and CRM ▪ Enhance memorable customer shopping experience and ensure high quality of service standard. o After Sales Service Management ▪ Control After Sales Service workflow so that customer’s commitments are met and up to date job status is accurately documented. |
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| Job Requirement | ▪ Bachelor's degree ▪ Proven experience as Retail Manager of luxury global company & industry ▪ Broad knowledge of the jewelry/fashion luxury market ▪ Entrepreneurial mindset |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 0 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 김학경 / 컨설턴트 02-6281- 5074 hkkim@nterway.com |
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