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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Product Support Engineer Assistant :: | |
| Company Introduction | Electronics |
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| Job Description | Customer Support • Serve as the main contact point for customers to discuss all process, field return and repair related issues including quality, material, and logistic issues • Provide onsite support to validate quality issues and determine responsibility for defects • Communicate with customers and HQ regularly to provide corrective actions for customer complaints related to quality • Periodical participation in quality meetings (MQR/QBR) with customers to discuss quality trends • Train/educate 3rd party vendors to arrange OBA (Open Box Audit) for defect prevention in the customer process Product Quality Management • Manage and analyze quality data/issues to determine failure trends and abnormalities • Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate • Manage RMA related service issues with customers and set up RMA processes where needed • Performs other related duties as assigned |
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| Job Requirement | • 1+ years of experience related to customer service and • Bachelors degree in EE/Mechanical • Bilingual (English essential, Korean preferred) • Travel required (25% domestic with 10% Int’l) • Good communication, organizational, and leadership skills • Able to prioritize and multi-task; is detail-oriented, self-motivated and energetic • Quality Certification – Six Sigma(Green/Black Belt) preferred |
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| Location | California(CA) | Degree Level | Bachelor’s Degree |
| Career Level | [Assistant Manager][Staff/Entry] | ||
| No. of Recruitment | 1 | ||
| Salary | negotiable | ||
| Required Document | Resume | ||
| Others | |||
| Contact/Inquiry | Executive Director Sean Kim / 213-383-2334~5 sean@nterway.com |
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